Please allow 2–5 business days for order processing before your item ships.

We’re a small brand — we appreciate your patience while we prepare your order with care.

Shipping costs are calculated at checkout based on your location and selected shipping method.

Once your order ships, you’ll receive a confirmation email with a tracking number.

Please allow up to 48 hours for the tracking info to update.

We are not responsible for lost, stolen, or delayed packages once they leave our hands.

If you experience issues with delivery, please contact the carrier first. If they can’t help, reach out to us at contact@roots-resilience.com and we’ll do our best to assist.

Please double-check your shipping info before placing your order.

We are not responsible for packages sent to incorrect or incomplete addresses provided by the customer.

We’re here to help.

Email: contact@roots-resilience.com